Terms & Conditions

1. Agreement

These Terms & Conditions (“Terms”) are a binding agreement between the company and the business that registers for or uses the platform (“Customer”, “you”). By creating an account or using the service you accept these Terms, the Disclaimer, and the Privacy Policy.

2. The service

C-Intelli is a software platform that enriches business-supplied contact information and produces prospect-intelligence Outputs — including the businesses a person owns or holds a stake in, modeled income, deposit-potential and affluence indicators, address intelligence, and AI-generated briefs — for B2B sales. C-Intelli is not a regulated KYC, AML, sanctions or PEP screen and must not be relied on as one.

3. Eligibility & registration

The service is for businesses only. You represent that you are a lawfully registered entity, that the person accepting these Terms is authorized to bind you, and that all information and onboarding (KYB) documents you provide are accurate, current, and lawfully supplied. We may verify your business and approve, refuse, or revoke access at our discretion. On revocation, your remaining balance is refunded and the business relationship ends.

4. Accounts, seats & security

Your plan includes a number of user “seats”. The account owner may invite and remove users up to that limit; all users share one company credit pool. You are responsible for your users’ actions, for keeping credentials confidential, and for all activity under your account. Notify us promptly of any unauthorized use.

5. Acceptable use

You agree that you will not, and will not permit any user to:

• use the service or Outputs for any purpose regulated by the FCRA or comparable law (credit, insurance, employment, housing, or other eligibility decisions);

• rely on the service as a regulated KYC/AML/sanctions screen or as a substitute for your own compliance obligations;

• use the service to harass, defraud, discriminate against, or unlawfully profile any person;

• send communications in breach of applicable marketing, telemarketing, or anti-spam laws;

• scrape, resell, sublicense, or redistribute the Outputs or data except for your own internal business use;

• reverse engineer, copy, or attempt to derive the platform’s models or methods; or

• upload unlawful content or infringe any third party’s rights.

6. Customer data & data protection

As between the parties, you own the contact and CRM data you upload (“Customer Data”). You grant us a limited, non-exclusive license to host and process Customer Data solely to provide and improve the service. For personal data contained in Customer Data, you are the data controller and we act as your data processor; our processing is governed by our Privacy Policy and, where applicable, a Data Processing Addendum, which is incorporated by reference. You warrant that you have all rights, lawful bases, and notices required to submit Customer Data to us and to have it processed as described.

7. Credits, billing & payment

Access is sold on a prepaid credit basis. There is no subscription, minimum term or recurring fee, and we will not charge you unless and until you choose to buy more credits. Each chargeable action (running a search in relation to an individual) consumes credits from your shared pool; cached results may be provided at no credit cost. We issue an invoice for the credit package you select; credits are added to your balance once payment is confirmed, and unused credits are kept and added to your balance on any later purchase. Because nothing falls due unless you choose to buy, no balance can become overdue and we will not suspend your access for non-payment. Credits expire if unused: if no credit is consumed on your account for 90 consecutive days, your whole remaining balance is cleared and no refund is due. Using a single credit at any time resets that 90-day period, and we will email you at least 7 days before any balance expires. You may buy further credits only while your balance is below 1,000 credits, and an account may hold at most 4,001 credits in total. Credits are consumable and, except where required by law, fees and credits are non-refundable. You are responsible for any applicable taxes.

8. Intellectual property

We and our licensors own all rights in the platform, software, models, methods, and any aggregated or de-identified data derived from use of the service. You own your Customer Data. No rights are granted except as expressly set out here.

9. Third-party services & official registry data

The service may rely on third-party sub-processors and data providers (for example, data-enrichment providers, cloud hosting and database, AI, email, and secure document storage). Their availability and data may affect the service, and their processing is subject to their own terms.

Where Outputs incorporate information sourced from official public registries (for example, the New Zealand Companies Office, administered by the Ministry of Business, Innovation & Employment (“MBIE”)), you must: use that information only in accordance with the relevant registry’s terms of use and applicable law, including data-protection law; keep and display it only as those terms permit, and include any source acknowledgement they require; not charge any fee for data that can be obtained free directly from the source registry beyond a reasonable fee for the value we add; and stop using and delete such information if our access to the source registry is terminated. You agree that the relevant registry operator (including MBIE) may enforce these restrictions directly against you.

10. Availability & changes

We aim to keep the service available but do not guarantee uninterrupted or error-free operation, and we may modify, suspend, or discontinue features. We may update these Terms; material changes take effect on posting or as notified, and continued use constitutes acceptance.

11. Warranties disclaimer

The service and all Outputs are provided “as is” and “as available” without warranties of any kind, express or implied, including accuracy, merchantability, or fitness for a particular purpose, to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages or lost profits; and our total aggregate liability arising out of or relating to the service will not exceed the fees you paid to us in the one (1) month preceding the event giving rise to the claim. Nothing limits liability that cannot lawfully be limited.

13. Indemnification

You will indemnify and hold us harmless from claims, losses, and costs arising from your Customer Data, your use of the service or Outputs, or your breach of these Terms or of any law (including data-protection or consumer-reporting law).

14. Term & termination

These Terms apply while you use the service. Either party may terminate as permitted herein; we may suspend or terminate for breach. On termination, your right to use the service ends and we will delete or return Customer Data in line with the Privacy Policy and DPA, subject to legal retention requirements.

15. Governing law & disputes

These Terms are governed by the laws of Bulgaria, and the courts of Sofia have exclusive jurisdiction, without prejudice to any mandatory consumer or data-protection rights.

16. General

If any provision is unenforceable, the rest remains in effect. We may assign these Terms to an affiliate or successor. These Terms, the Disclaimer, the Privacy Policy, and any DPA are the entire agreement between us. Notices may be sent to the contact details on file.

17. Contact

support@c-intelli.io